Delivery and Returns 

SHIPPING AND DELIVERY

Delivery to the UK is free for all orders. This is subject to the order being delivered in a single delivery. If some of the items are out of stock this means you may need to wait a little longer or choose not to take free delivery.

Delivery Methods – UK Customers

Small items such as gloves, hats, and rash vests are sent using either Royal Mail Recorded or Next Day Special Delivery. Both these are signed for delivery services. Recorded delivery is used for lower value orders under £40 and takes 1 to 3 days from dispatch. Special delivery is used for items of higher value and up to 1.5 kg in weight and is next working day from date of dispatch. For larger orders and orders weighing more than 1.5 kg we use a courier service. This is usually a next working day service from dispatch although this is not guaranteed.

Delivery Time

If in stock, your order will be dispatched within 2 working day. If we do not have the item(s) in stock the order will usually be dispatched within 5 working days. We may part ship an order to you if a large order will be held up by a single item. You will be notified of this.

Bluefin Watersports relies upon the services of the Royal Mail or a third party courier. We cannot be held responsible for the late delivery of an item.

In the unlikely event that we are unable to send your order we will contact you within 1 working day of receiving the order.

If you have a deadline by which your order must be received, please contact us and we will prioritise the order to a specific date.

Receipt of Goods

On receipt of goods please inspect the package for any signs of damage. If none is apparent you can either sign for the goods or insist that you open and inspect the goods before signing the consignment note. If a consignment note is signed and the goods are later found to be damaged we cannot be held responsible for any claim for damage.

Overseas Customers

We deliver to many countries in Europe. The appropriate delivery charge will be shown in your basket after you have entered your delivery address details but before you enter payment details. Where possible your order will be dispatched by airmail. High value or heavy orders will be sent by courier. For delivery outside Europe please contact us for a quote.

All prices shown on our website include Value Added Tax (VAT) at 20.0%.VAT is charged at 20.0% for all sales to EU countries. UK VAT is removed for all sales to Non EU countries. You may be charged import duty or other taxes at your local rate upon delivery. To calculate the amount without VAT divide by 1.2.

Please allow 3-6 working days for delivery of European orders.

We reserve the right to amend shipping costs once an order is placed if they are deemed by us to be incorrect by error of our system.

All products are sold on a delivery duty unpaid basis. Please be aware that recipients outside the EU may have to pay import duty or other taxes. These charges must be bourne by you. We have no control over these charges and cannot predict what they may be.

Tracking your Parcel

When your order is dispatched you will receive an email confirming your order is being delivered. In most cases, the email will have a DHL or Royal Mail Tracking number. If you are worried about the whereabouts of your order, you will be able to view the status of your delivery by visiting DHL or Royal Mail Website and entering your tracking number in the tracking box.

If you require any further information regarding shipping and delivery, please contact a member of our customer services team at:

info@bluefinwatersports.com

RETURNS AND EXCHANGE INFORMATION

At Bluefin Watersports we want you to be completely satisfied with your purchase. Any item may be returned to us, carriage paid by yourself, within 14 days of the date of purchase (the date on the order confirmation receipt). Please make sure the product is unused in re-sellable condition with the tags still on it, and in the original manufacturers packaging. If you want to return any item outside the 14 day period any replacement offered will be solely at our discretion and any refund offered will be by way of a credit voucher for use against future purchases from Bluefin.

If you wish to return or exchange any items please complete the Return Form.

It contains instructions and a form to fill in to allow us to quickly process your refund / exchange. Please note that all of the fields on the form must be completed and sent along with the goods you wish to return. If you are having any problems downloading or viewing the form please email us at info@bluefinwatersports.com.

Returned goods will be inspected in our returns department. Replacements, exchanges, credits or refunds will be undertaken within 7 working days. Replacement goods are subject to availability. Refunds will be credited to the account used when making your order. If an item has been purchased in a sale or promotion you will only be refunded the price you have paid for the item.

Please make sure sufficient insurance and packaging is used on all returned items as all goods remain your responsibility until received safely by us, regardless of the reason they are being returned. If returned goods are not sufficiently packaged and as a result are damaged on return, these items will be charged for in full.

Items Not Wanted

If the item you ordered does not fit, you do not like it or you no longer want it, simply return the items to us within 14 days of delivery. Please print the Return Form and include this with the returned package. The item and packaging must be in perfect condition for resale to qualify for a refund. No shipping costs will be refunded in this case and your refund will usually be made straight away, but no later than 14 days of safe return.

Exchanges

In the event that you want to exchange an item for a different size or colour, simply return the item to us with a completed returns form. We will replace the item with your preferred size or colour.

Faulty Items

In the unlikely event that any item(s) you receive are damaged or faulty, we will replace with a new item. If your purchased item(s) are found to be faulty please email us immediately at info@bluefinwatersports.com . Faulty items must be reported within 72 hours of delivery. You will be required to return the item to us and we will return it to the manufacturer for inspection. If the item is deemed to be faulty by the manufacturer we will replace the item or refund the price of the item in full along with all return postage costs incurred. Please retain the return postage receipt as proof of cost incurred is required and please ensure the packaging and insurance is sufficient for the return journey.

Items Sent In Error

If the item(s) you have received are not what you have ordered, please email us at info@bluefinwatersports.com and return the items to us with a completed returns form. If upon return these items are found to have been opened, damaged, used or sent in inadequate packaging you may be charged for them so please ensure you package them sufficiently for the return. Upon safe receipt we will despatch the correct items to you and refund the cost of postage.

Postal Charges

When returning items you will need to cover the postal charges yourself. We cannot accept responsibility for goods which are lost whilst being returned to us and we therefore recommend use of a trackable service such as Royal Mail Special Delivery or Recorded Delivery. The postal charges on item(s) returned due to fault or error will be credited to your account upon receipt.

Nothing described in our Refunds and Returns policy will affect your statutory rights.

If you require any further information regarding items you want to return or exchange, please don't hesitate to contact us: info@bluefinwatersports.com

Do you need to return your order?

If you require assistance our dedicated support team can be contacted using the form below.

Returns Address

Bluefin Watersports Returns
Pack -IT
Block E
Capital Point
Capital Business Park
Parkway
Cardiff
CF32PY

Email info@bluefinwatersports.com

Office Hours

Mon-Fri 9.30 am-5.00 pm

Returns Form

Please include your order number in your email

 > Click Here to download Returns Form